Return policy


Zaika is devoted to 100% customer satisfaction. If any item you receive has any defect, faulty workmanship, or defect due to shipping. Zaika will replace the item. Please note that we do not accept returns or provide refunds for opened food items (such as pastes, spices etc). In some cases, we will provide credit on a case by case basis for future purchases. Also we are unable to accept any unsealed food items as returns for health reasons.

If you need to return any item that meets these conditions, you must notify our Customer Service email within 14 days of receipt of your order. Please email our Customer Service department at Your inquiry will be promptly replied within 48 hours. We will issue a replacement item or 100% of item back to your credit card (Minus the actual cost of shipping the order to you). Please note that if an order is returned to us by the shipping carrier as “undeliverable,” both actual outgoing and return shipping charges would be deducted from the original order total (regardless of amount paid for shipping).

Zaika return policy does not cover damage caused after an item has arrived at its destination, including spoilage, melting or other damage. Zaika Foods will refund shipping charges only if the return is a result of our own error.

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